Managing Principal Product Designer
4/2025 — Current | World Vision International, Inc.
- Built a design system adopted across product teams, reducing inconsistencies by 70%
- Reduced design review effort by 40% by establishing governance standards
- Increased time to market by 28%, by leading a redesign of core product workflows
Senior Product Designer
2/2024 — 4/2025 | World Vision International, Inc.
- Led redesign of delinquent payments, recovering $6.5 mil in one month
- Increased engagement by 52% by designing a post-checkout experience for a subscription model
- Global adoption of successfully launched new products for increased conversion
Freelance Product Designer
1/2021 — 2/2024 | Self-employed
- Partnered with clients to optimize products in market, scale for accessibility and conversion
- Reduced customer error by 60%, saving internal resource allocation by 10% at the New Hampshire Supreme Court
Senior UX/UI Designer
4/2011 — 12/2020 | Samaritan’s Purse
- Increased on-page engagement by 20% through a multi-platform product redesign
- Achieved 80% email click-through rates through end-to-end journey optimization
4/2011 — 12/2015 | Mid-Level
- Increased inbound applications by 300% through a redesign of the application experience and supporting data architecture